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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Dimoha

June 9, 2026

5  out of  5
rating by John Dimoha
"They are amazing. They took their time for the customer"
We responded:
"Thank you for the wonderful review! 🌞 We’re glad our team was thorough and patient, taking the time to make sure you fully understood your options, coverage, and what to expect from start to finish. We truly appreciate your trust in our local service! 💙🏡 #SummerReady #CustomerFirst #CoverageExplained #ThoroughAndPatient #LocalBusiness #HomeCare #ServiceReviews"
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Ramiro Monzon

June 1, 2026

5  out of  5
rating by Ramiro Monzon
"La mejor experiencia, todo bien explicado, y sobre todo mucho profesionalismo, gracias Karol,"
We responded:
"¡Muchas gracias por tu mensaje! 😊 Me alegra muchísimo saber que tuviste la mejor experiencia, que todo te pareció bien explicado y, sobre todo, que percibiste profesionalismo en el proceso. Para mí es muy importante que el servicio se sienta claro, ordenado y útil; cuando el cliente entiende el “por qué” y el “cómo”, todo resulta mucho más sencillo y satisfactorio. Tu feedback confirma justo eso, así que de verdad te lo agradezco. Gracias nuevamente por confiar y por tomarte el tiempo de escribir. ¡Quedamos atentos! 🌟"
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luis cruz

June 1, 2026

5  out of  5
rating by luis cruz
"ashley was very professional and very helpful , she helped me and did an amazing job answering all questions over the phone."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Joel. He truly embodies our commitment to customer service and is dedicated to helping clients find the best solutions for their needs. Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts. If you have any further questions or need assistance, feel free to reach out anytime!"
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julio maldonado

May 26, 2026

5  out of  5
rating by julio maldonado
"Ashley is a dynamic person! A professional,a great asset to any company. Promote ahead of her peers. She definitely knows what she’s doing."
We responded:
"Julio, thank you for your thoughtful review. 😊We are joyful to know Ashley's professionalism and knowledge made a positive impact in the purchase of your home and auto insurances, as well as recreational vehicles. She’s truly a standout team member who consistently delivers results, and we’re proud to have her with us. 🌟🚀We look forward to serving you!"
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Simone Sanders

May 21, 2026

5  out of  5
rating by Simone Sanders
"I would highly recommend, I was given time to look over other companies before settling with statefarm and my agent and the other agent that I spoke with early were very polite, professional, and knowledgeable. They provided me with the perfect renters insurance plan at an excellent price."
We responded:
"Hi Simon! Thank you for your 5-star review! We’re glad you felt welcomed and informed while comparing renters insurance options. Providing a great value plan is exactly what we aim for, and we appreciate you recognizing our team’s professionalism and knowledge. If you ever have questions or need to update your coverage, we’re here to help. Thanks again for recommending Johan Hernandez State Farm for renters insurance!"
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Rashad Ahmed

May 19, 2026

5  out of  5
rating by Rashad Ahmed
"State farm forwarded me here after an online quote and I'm now glad they did. Spoke with Karol and shes great to work with, answered all my questions and got my quote completed and finalized right on the call all very transparently."
We responded:
"Thanks for the fantastic review! We really appreciate you sharing your experience—and yes, we’re glad State Farm forwarded you our way, too. 😊 It’s always our goal to make the insurance quote process simple, clear, and completely transparent. We’re thrilled to hear that Karol took the time to answer all your questions, walk you through the details, and finish and finalize your quote right on the call. That’s exactly how it should be—no confusion, no pressure, just straight answers and a smooth path to coverage. If you’re shopping for insurance through State Farm and want a team that moves efficiently and communicates clearly, you’ve found the right place. We’re here to help you compare options, understand coverage, and feel confident in what you’re signing—because the right guidance matters. ✅ What you can expect when you reach out: Friendly, knowledgeable support from start to finish Clear explanations (so there are no surprises later) A quote completed efficiently—often in a single conversation Honest, transparent communication Thanks again for trusting us with your quote. If anything changes down the road or you want to review coverage as life evolves, we’ll be ready to help."
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TOM JOHNSTON

April 29, 2026

5  out of  5
rating by TOM JOHNSTON
"Karol gave me 110% assistance making a huge move in personal insurance coverage. You Pro's do it for people everyday so I'm here to tell you that making moves like I did is a big deal for a 66 year old man. Comfort level with agent Karol was the deciding factor in my sealing the deal with your agency. Speaking as a retired C.O.O. of 32 years, I am envious of you having such a superstar on your team as when I managed the Y.M.C.A.'s of Camden County with staff of whom none possessed the caliber of your Karol. I suggest that retaining her is tantamount to your Franchise continuing to be successful. Respectfully submitted- Thomas Johnston"
We responded:
" Mr. Johnston, thank you for your outstanding review! We’re so glad Karol was able to provide 110% support and help you make a smooth upgrade to your personal insurance coverage. 🛡️✨That “comfort level” you mentioned is exactly what we strive for with every client. 🤝 As an Insurance agency serving 4 States (NY, NJ, CT and PA), deeply rooted locally here in White Plains, NY, our team is proud to walk clients through coverage decisions with clarity and confidence—especially during big life changes. We’ll be sure to share your kind words with Karol. 🙌 We’re committed to a culture of support and recognition—where great work is celebrated. We appreciate the trust you placed in the Johan Hernandez Agency and look forward to continuing to support you."
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vandana priyadarshini

April 23, 2026

5  out of  5
rating by vandana priyadarshini
"Great service. Karol has answered all our questions so patiently and helped us understand the policy. Appreciate all the time and effort she took to help us with the auto and homeowner policies."
We responded:
"Hi Vandanā Priyadarshini — thank you for the 5-star review! 🌟 We’re so glad Karol was able to answer all your questions patiently and help you understand your auto insurance and homeowner’s insurance options, step-by-step. We truly appreciate your recognition of the time and effort it took to make sure you felt confident in the policy—especially with a great price. If you ever need help reviewing coverage, making updates, or comparing options for your vehicle or home, we’re here to help."
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Rudolph Pottinger

April 17, 2026

5  out of  5
rating by Rudolph Pottinger
"Exceptional service! Karol helped me with my insurance needs immediately. They were extremely knowledgeable, friendly, and made the entire process easy and stress-free. I appreciated how they handled everything quickly and efficiently. Highly recommended!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Karol provided exceptional service and helped you with your insurance needs right away. It means a lot that you found her knowledgeable, friendly, and that the process was easy and stress-free. We truly appreciate your recommendation and thank you for choosing us. If you ever have questions or need anything in the future, we’re always here to help."
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K Jones

April 10, 2026

5  out of  5
rating by K Jones
"Johan Hernandez he is the Best."
We responded:
"Humbly, thank you for thinking this. We will always strive to be the best at what we do."
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keneisha j

April 10, 2026

5  out of  5
rating by keneisha j
"Johan Hernandez is the Best."
We responded:
"Keneisha, it was great helping you with your insurance needs. Thank you for this amazing review. We look forward to seeing you in the office and continuing to serve you. "
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cristian brown

March 16, 2026

5  out of  5
rating by cristian brown
"Karol was a great helper she got me insured quick and fast no problem with a great price 12/10 customer service from her."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Karol provided you with quick, hassle-free service and found you a great price. We’ll be sure to pass along your 12/10 praise to her. If you ever need anything else, don’t hesitate to reach out!"
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Shanasia Scipio

March 3, 2026

5  out of  5
rating by Shanasia Scipio
"Call this agency only!!! When you call, ask for Carol!!! I’ve been through the wringer during my car purchase. Even though it was not apart of her job, she made sure to call me and check on my process. She even was able to recommend a car salesman where I purchased my car! She was very knowledgeable and patient. It felt like I was talking to a friend. She also made sure I got every discount she was able to give. She was extremely supportive on both the insurance and car buying process. Thank you Carol 🫶🏾"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Carol was able to support you not only with your auto insurance but also providing nuggets for your car purchase journey. At our agency, we pride ourselves on serving our customers and communities with care and dedication, and Carol truly embodies that spirit. We’ll be sure to pass along your appreciation to her. If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing us!"
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Pasquale Anthony Tedesco

February 5, 2026

5  out of  5
rating by Pasquale Anthony Tedesco
"Very well organized very good personalities very good hospitality couldn’t ask for anything better!!!!!!!"
We responded:
"Pasquale, it is a joy having you over with your great energy. As a business owner, you sharing about your experiences as an electrician and your dad as a business owner, it gives us more fuel to continue to help other artisans and business owners every day with their commercial auto, general liability insurance and workers comp as well as their personal needs with auto, home and life insurance. "
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steve reeves

January 30, 2026

5  out of  5
rating by steve reeves
"Beautiful voice helpful has respect i will forget the help thank you"
We responded:
"Thank you for these kind and sweet words - we look forward to providing amazing service and guidance - And we will never forget you during our interactions or moments where you need us to show up and show off. :) "
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Jose Bastardés

January 29, 2026

5  out of  5
rating by Jose Bastardés
"Fantastic!"
We responded:
"We are happy to hear our insurance price and service is fantastic. We look forward to serving you. "
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Victor Quinde Largo.

January 22, 2026

5  out of  5
rating by Victor Quinde Largo.
"Excelente servicio el trato fue muy cordial y profesional y en español me sentí bien con el sr Johan , me explico muchos beneficios que en otros lados no te lo dicen y desconoces beneficios ,se los recomiendo al 100%mucahs gracias ✅✅✅"
We responded:
"Thank you for sharing such thoughtful feedback! We're delighted that we took the time to explain the benefits in detail and made you feel comfortable throughout your insurance purchase process. It’s great to hear that our approach stood out to you. We truly appreciate your recommendation and look forward to welcoming you back!"
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Rojé Clarke

January 7, 2026

5  out of  5
rating by Rojé Clarke
"Great service"
We responded:
"Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations!"
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Juan Molleda

December 23, 2025

5  out of  5
rating by Juan Molleda
"Karol Sandoval"
We responded:
"Muchas gracias Juan por confiar en nosotros con sus necesidades de seguro. Mas nos compace que el precio fuera excelente y de su gusto. Esperamos verlo en nuestra oficina comunmente. "
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ROSA D

December 12, 2025

5  out of  5
rating by ROSA D
"I have great experience talking with Karol."
We responded:
"Thank you for your kind words! We're glad to hear you had a great experience talking with Karol. We appreciate your feedback and look forward to assisting you again!"
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Heriberto Ortiz-Cortes

December 11, 2025

5  out of  5
rating by Heriberto Ortiz-Cortes
"Everything came alright with me and she did a job and explained everything to me and so helpful"
We responded:
"Thank you for sharing your experience! We're glad to hear that everything went smoothly and that he took the time to explain everything clearly. Please let us know if there’s anything else we can assist you with!"
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Saul Barajas

November 18, 2025

5  out of  5
rating by Saul Barajas
"He is a great person, very efficient, very professional."
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that you find me to be a great person who is both efficient and professional. At Johan Hernandez State Farm, we strive to provide not only world class service but also a personal touch, and it’s rewarding to know that this commitment shines through. Your kind words motivate us to continue delivering the best experience possible for all of Westchester and NY as a whole. Please don’t hesitate to reach out if you ever need assistance—we’re always here to help! We have expanded to Pennsylvania, Connecticut and New Jersey."
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Nury Malpica

November 5, 2025

5  out of  5
rating by Nury Malpica
"Karol Sandoval was responsive to my inquiry. She took her time to address the changes I wanted to make regarding my car insurance coverage. She did not try to push something different or offer any add ons to keep the rate up. I really appreciated that!"
We responded:
"Thank you Nury so much for your kind words! We're glad to hear that Karol provided you with attentive and honest service, taking the time to address your needs without any pressure. Your satisfaction is our priority, and we appreciate you choosing us for your car insurance. If you ever need assistance in the future, please don't hesitate to reach out!"
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Juan felipe Buestan

November 5, 2025

5  out of  5
rating by Juan felipe Buestan
"Fue excelente la verdad no me esperaba pero gracias a la agente Karol Sandoval que fue muy amable y cortez y me sacó de todas las dudas que tenía por eso me siento feliz de aver buscado a State Farm para mi seguro de auto mil pero mil gracias Karol"
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra muchísimo saber que Karol Sandoval pudo ayudarte de manera amable y clara, resolviendo todas tus dudas. Para nosotros es un placer poder brindarte un servicio que te haga sentir feliz y confiado con tu seguro de auto. ¡Gracias por confiar en nuestra oficina de State Farm y en Karol! Estamos aquí para apoyarte siempre que nos necesites."
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Kaitlin Masiello

November 4, 2025

5  out of  5
rating by Kaitlin Masiello
"Brittany was very nice & helpful with getting me quotes for my car and fur babies."
We responded:
"Thank you so much for your kind words! I'm delighted to hear that Brittany was very nice and helpful in assisting you with getting quotes for both your car and your fur babies. Providing excellent customer service and ensuring that you feel supported throughout the process is always a top priority. If you have any further questions about pet insurance or vehicle insurance, or if you need additional assistance with coverage options, policy details, or claims, please don’t hesitate to reach out. We're here to help make sure you and your beloved pets are well protected and that your vehicle insurance meets all your needs."